How Wahaca Grew its Brand Using Experiential Marketing

How Wahaca Grew its Brand Using Experiential Marketing

You might be uncertain about whether experiential marketing could benefit your brand and how it could actually help you grow. So let’s look at the case study of Wahaca as an example of a company using this type of marketing to move from one restaurant to 24.

In case you don’t know, Wahaca is a restaurant chain throughout the United Kingdom. Its head of marketing, Oli Ingham, has found innovative ways to market it using experiential marketing. Let’s take a look at Wahaca’s marketing and how your brand might be able to use similar techniques.

How Ingham Grew Wahaca’s Brand

Oli Ingham used experiential marketing well by taking the theme of the brand, which is Mexican food based on the markets of Mexico or what he calls “amazing Mexican food”, and turning that into events that could help local British people connect to the restaurant brand. But he also goes beyond the food to create experiences based on Mexican culture. 

The brand puts on numerous types of events that provide cultural and food-based experiences, including a Mexican-inspired film screening and a Day of the Dead festival. Its Taco Tour offers a mobile tasting experience through its taco van traveling the streets and introducing the food to new customers. Ingham created a supper club that allows local people to experience the food of different Mexican regions.

Sometimes, the events are more specific to the restaurant itself than to Mexican culture or cuisine. For instance, the restaurant is putting on a 10th anniversary event series and has promoted a “spoon amnesty” program that encourages customers to bring back the restaurant's "borrowed" colorful spoons in return for tacos. 

Applying Ingham’s Examples

How are Ingham’s experiential marketing techniques effective? Some of the experiences Wahaca uses work because they bring in new audiences. For example, people might stumble upon the taco van when it’s touring the area or they might attend a festival or Latin DJ event and then discover the food. In other cases, the events create an interest in Mexico’s culture and food. People from another area of the world – in this case, the UK – enjoy experiencing foods they didn’t know were part of Mexico and learning about Mexican festivals, societal issues and culture. Instead of just going to a restaurant, they have an experience. 

Whether your brand is a restaurant or a different type of business, you can use similar methods to create a marketing experience. The main formula for following Ingham’s lead is to take a major theme and create experiences that fit it. He found ways to spread and celebrate the food itself and to broaden the theme to include the Mexican culture that encompasses the food. Find unique and fun ways for your company to do the same. Your healthy food restaurant could create events promoting health and wellness. Your home decor company could create do-it-yourself tutorial events and events that center around color, pattern, texture and material. The idea is to broaden beyond the product or service. Think about the theme that encompasses it and work to create events that fit the theme.

How to Use Haptic Technology to Engage your Event Goers

How to Use Haptic Technology to Engage your Event Goers

First of all, if you're not into gaming, you might not be too familiar with haptic technology. This technology uses touch as a means of interacting with computer or video game applications. With this technology, a person can feel and change items within a virtual world. It's like something from the future, and we have access to it today. How does this technology relate to you? You can use it to create an amazing experience for your event goers. 

Trending Ideas for Using Haptic Technology

Here are some ideas of how you could use haptic technology for an event:

Create Excitement Before an Event: Even before event goers reach your event, you can use haptic technology to create excitement about the event. Take some inspiration from how brands are using this technology for ads. For instance, Arby's created an ad that allowed the audience to feel a golfer's footsteps through an Android phone, and Showtime gave watchers the experience of sensing a bomb explosion during the Homeland Season 4 teaser. You could do something similar by creating an ad with haptic technology that simulates some experience of your event, such as the beat of music or the feel of catching a baseball. 

Help an Audience Feel the Music: If you're having an event with music, your audience could feel the rhythm of the music as they listen to it with the help of haptic technology. A wearable device gives the user's body the sensation of the music's timing and beat. 

Bring Interaction to Tradeshows and Event Stations: If your company is going to a tradeshow or creating an interactive station at an event, you could use this technology to interest your audience. It allows you to give your audience a sensory experience through touch screens. You could use it as a way to draw attention to your brand or to share an experience that provides a feel for your brand, such as the feel of your tires moving over gravel. 

Create a Calming Experience: If your event is focused on health or relaxation, such as a yoga event, or if you simply want to get everyone to take a deep breath before starting a talk, you could use haptic technology. The Apple Watch has an app called "Breathe" that helps the user take a break and focus on breathing as a form of meditation or mindfulness. The watch taps the wrist to guide the breathing. 

Provide a Virtual Experience: At your event, you can give your audience an amazing virtual 3D experience that involves the sense of touch in addition to auditory and visual stimulation. Haptic technology makes this possible so people can explore a virtual environment, play a game, make something or learn with a three-dimensional sense of touch as part of the equation. 

This list gives you some ideas of how you could use haptic technology to create an experience for your audience. Yet the sky's becoming the limit with this technology, so don't put your company in a box -- think of innovative ways you could adapt haptic technology to your brand. 

How to Map Out the Perfect Pop-up Tour

How to Map Out the Perfect Pop-up Tour

Digital communication rules the world, so how do companies make that personal connection with their target audience? They "pop-up" in some very special places, so their marketing plan is not just about promotion, but about appealing to the different emotions that drive consumers. Pop-up shops are all the rage right now because they grab their attention with hands-on interactions to dazzle them up close and personal. How can you map out your next pop-up tour to get the best ROI?

Establish Measurable Goals that Cater to the Audience

The moniker "know your audience" fits almost any marketing scenario including creating a successful pop-up tour. When Disney wanted to promote their Doc McStuffin show in the UK, they didn't set up Doc clinics in office buildings or on the street; they picked venues like Toys R Us and Smyths because they appeal not just to kids, but to parents, grandparents and aunts, too.

They took a multifaceted approach when planning their pop-up strategy. Their goals didn't focus just on increasing ratings for their show, but on retailing merchandise and creating a buzz for the characters, as well. The acted on goals they could track on social media, too, instead of just tallying up the revenue from event to event.

Find Spaces That Mesh With the Brand

Be a visual thinker when picking out venues. Visual space says something about a brand. Consider Supreme clothing stores. Each one has visual clues that related directly to the brand image such as the parquet floors and steel rails. They wouldn't think of opening a pop-up at a country fair or in a dirty warehouse because that is not the look they want.

Promotion, Promotion, Promotion

Marketing your pop-up before, during and after each event is the key to success. Adidas combined both a celebrity appearance and a fan challenge to get people buzzing about their D Rose Jump Store before it opened. Use every form of content marketing at your disposal from your website to the company Facebook page to get the word out. If sponsoring multiple pop-up locations, consider an app or map that fans can use to track each event.

Use some social media tactics to promote live as it happens, too. Trolli and 7-Eleven went with free giveaways at the beach to market both a new candy brand and the Slurpee inspired by it.

#slothsome

What's your hashtag going to be? Add some real-time graphics to make people wish they were there, too. Snapchat, Facebook Live, Vine, Instagram – set up one or more and appoint a brand ambassador to manage the show.

Before moving on to the next place on the tour, make sure people understand what they missed at the last one. Provide statistics if possible, lots of pictures and some videos of all the fun along with information for the next few stops.

Take Notes and Learn

When the final guest leaves and you pack up to go to the next venue, reflect on what you learned at this one. What worked and what didn't? Ask for feedback during the event and online afterward, too. Grow with each stop on your tour to make the next one that much more meaningful. 

When is the Best Time to Plan an Experiential Marketing Event?

Experiential marketing gives your brand a chance to engage with people like nothing else. Unlike traditional advertising, or even standard "pull" ads, it puts the audience directly into the action to create total-immersion experiences. For example, a company may set up a location that sends attendees through a themed area in an almost amusement-park fashion – but this time, the themes are all connected to the brand's overall image. These events truly join the company's name and brand with great feelings of happiness, excitement, or other emotions that the company wishes to impart. A well-done event also motivates the guests to share their experiences both directly and via social media.

One thing you may be wondering about is when it's best to hold an experiential marketing event. There is no single answer, but instead, several guidelines to look at to determine the optimum time for such a presentation.

Tips for When to Hold Your Event

1. If your brand or product has a powerful seasonal association, plan your event for the beginning of that season or the end of the one prior to it. This will give your audience time to go buy your products before the active season starts. A good example of a seasonal association of this nature is the connection between snow skis and winter.
2. If there is a mild seasonal association, you likely sell some products during the "off" season but many more during the high time of the year. In this case, the middle of the high season is a good time for an event. An example of this type of product is cola. People drink it all year long, but there are even better sales during the heat of summer.
3. Brands with no seasonal association don't have to worry about hitting a specific month or season, but should try to avoid times that compete with too many other events, conventions, or general attractions. It's easier to get people to attend when there aren't as many other things trying to draw their attention.

When to Start Planning

It's a good idea to plan an experiential marketing event as part of a larger ad campaign. This will allow it and the traditional advertising to strengthen each other. Therefore, both should be planned at the same time.

Planning for experiential marketing requires more than deciding to include it in your overall strategy. You'll need to secure a venue, sets, performers, and other essentials far enough in advance to avoid any foreseeable problems. Many venues and performers are booked months in advance, so be sure to leave enough lead time before the expected date. How much time is "enough" depends on seasonal booking fluctuations, geographic location, and the popularity of the venue, band(s), and other personnel you intend to hire. Call them all far in advance to find out how soon before your event you will need to commit to a booking.

To book your event in Miami, call Soho Studios. We have up to 70,000 square feet available. We can configure the space to meet your needs and arrange for all of the peripherals you require, such as lighting, sound, sets, videography, and more.

How to Boost Your Brand by Hosting Themed Proprietary Events

Sponsoring events has long been a staple of marketing, but it may be a good idea for your company to take that concept further than just putting its sign on someone else's attraction. The most impactful way to do this is to host the entire event so that it's all yours. Not only does this give you unlimited ad placements, it allows you to engineer the entire experience for both the participants and the audience. This type of extravaganza is known as a proprietary event.

Companies that have done well with these events have learned to focus on a few powerful goals that will help their brands and marketing efforts. Here are two of the top effects that your own events should seek to achieve:

Authenticity

When you host a proprietary event, you have total control over the experience. Use it to project a feeling that is authentic in light of your existing brand image. A good example has been set by beer company Corona, which typically advertises using beach imagery. At their event, they included underwater photos as an attraction. They also used several themes that fit beer in general, such as parties and music, to associate their brand with fun. Corona's proprietary events are tied in with larger EDM festivals, which gives them an easy way to bring an audience over to their areas.

A Connection with Attendees and Participants

Proprietary events are the perfect vehicles for providing a fully-immersive experience that will form a bond with those who partake. Such an effect was achieved by energy bar maker CLIF Bar, which recently held events involving costumed teams of four who raced through an obstacle course. Seventy-five teams partook in the challenge, while 8,300 spectators looked on. This themed event was perfect for the company since it established a connection not only with fans, but with its own image as a brand for physically-active people.

Other Opportunities to Consider

As the host of an event, your company has the chance to bring in appropriate sponsors of its own. For example, when CLIF hosts events, it often allows local companies like bicycle shops to join in on the fun.

Done correctly, allowing smaller companies to get in on the show will simply further your theme and help cement your own brand's position in the market. Of course, sponsors also help to defray the costs of hosting the event.

If you're looking for a Miami venue for a proprietary event, contact us here at Soho Studios. We have up to 70,000 square feet of configurable space for your new extravaganza.

Coachella 2017: When Brands Create Experiential Marketing Trends

Who doesn’t like sun, drinks, music and fashion? Coachella, the much-loved CA-based music festival, is packed with fashion brand representation. This year, a slew of brands flocked to the desert, capitalizing on Coachella’s rad fashion collection. It wasn’t all about the brands, but they certainly made a splash. Whether it was shop-able runways, hip bars, social media activations or entire branded festival lines, Coachella was the place to be. Here’s our coverage of the hottest Coachella marketing events.

Levi’s Creates Neon Carnival

Posted up in an Airstream, Levi’s gave eventgoers a power-packed experience via Tequila Don Julio. We know, it’s an odd partnership. It worked, though, and Levi’s-lovers reveled in the specialty drinks from dusk til’ dawn.

Jeremy Scott’s Moschino Party

Produced by XA, Jeremy Scott’s Moschino party featured a kitschy, Candy Crush theme. It was larger-than-life, giving guests the chance to slide into a massive ball pit. The balls were made of lucite, ignited by the pool’s neon glow.

As if that wasn’t enough, the party also featured an oversized Absolut Lite-Brite installation. Guests could place different pieces into different slots, crafting their own art, patterns and long-lasting displays. The display took on Absolut’s lime flavor color, casting a memorable light.

Victoria’s Secret Angel Escape

The Angel Escape was an islandic tent, offering comfortable seating, shade and pillows for guests. While it covered a large amount of land, it was surprisingly low-key—in a good way. Customers looking for a reprieve from Coachella’s frequently rowdy atmosphere need only step into the tent’s intimate enclosure, taking a load off the feet.

The Katy Perry Footwear Easter Sunday Recovery Brunch

For the afterparty-goers, Katy Perry Footwear featured a Sunday Recovery Brunch powered by the H.Wood Group. Sure, it might’ve been a graphic, neo-art doughnut wall, but it certainly ignited holiday cheer with an awesome nod to pastel.

The Ciroc Summer Take Over

Ironically—or, perhaps unironically—alcohol brands promoted, well, themselves at Coachella. Ciroc, in particular, hosted memorable experiential events for patrons’ eyes. The Ciroc Summer Take Over, hosted by the Hard Rock Hotel, presented the brand in a new light—a vintage one, to be exact. Ciroc bottles were displayed alongside vintage objects, florals and vinyl records, giving event goers a taste of all things classy.

Coachella is a wonderful opportunity for brands. Featuring some of today’s leading brands, the event was a powerhouse of experiential displays. We’ve kept our eye on Coachella for a while, as it always highlights emergent experiential marketing trends. We'll likely see more great displays next year. For now, however, we'll make due with this year's awesome brand contributions—powered by today's leading providers.

How Tupac Shakur Continues to Inspire in 2017

How Tupac Shakur Continues to Inspire in 2017

Tupac might be gone, but his memory is strong in Tupac’s Powamekka Café. Inspired by the late Tupac Shakur, the New York soul food restaurant, Sweet Chick, transformed itself into a full-blown display dedicated to music, specials and the rap artist’s earliest visions.

Inspired by Music

Tupac Shakur’s history is packed with power and talent. One of his visions, alongside being a sensation, was to be a restaurant owner. His vision for a Southern comfort restaurant, today, has come to life in New York.

Lower East Side soul food restaurant founder, John Seymour, partnered with the Estate of Tupac Shakur to present Tupac-inspired art, personal childhood photos, poetry, music memorabilia and other defining mementos. While being a rapper, actor, record producer and activist, Tupac Shakur was—himself—a brand image. The Lower East Side restaurant, Sweet Chick, featured the artist’s creative vision in grand detail. Tupac constantly worked on pans and ideas, reaching far beyond film and music.

From Menu Concept to Management

Tupac’s original plans for opening a restaurant went far into the drafting stages. A menu concept was drafted, and the same menu was used by the Café’s creators to keep Tupac’s image true. Tupac’s Powamekka Café, at its core, is an ode to music, fashion, art and culture.

The event gave attendees first-hand looks at Bravado’s new, limited-edition Tupac by Vlone clothing and merchandise line. Powamekka Café offered the line to reconnect to the artist via his passion for food. C.E.O. of Bravado, Mat Vlastic, carried out the artist’s creative vision by giving fans new ways to engage with music, Tupac’s life and the artist’s surrounding lifestyle.

All About Southern Comfort

The Powamekka Café featured a slew of Southern Comfort entres, including gumbo, chicken and waffles and fried chicken wings. The chicken wings, in particular, were inspired by Tupac’s own family. His cousin Jamala offered the recipe, adding a touch of life to the menu. Fans were invited, but they needed to book reservations via Reserve’s exclusive restaurant technology.  

Even the location’s bathrooms had Tupac’s special touch, wherein men were referred to as ‘Playaz.’ The women, meanwhile, were ‘Divaz.” In the words of John Seymour, owner of Sweet Chick, Tupac practically gave them the manuscript for creation. They simply had to “fill in a few pieces of the puzzle.” The rap artist’s name lives on, and his vision is accessible via the Powamekka Café pop-up Facebook page. If you haven’t checked it out yet, you should.

How Nike Likes to Celebrate Anniversaries

Are anniversaries promotional? We’d like to think so. Nike’s shoe-inspired pop-ups have come a long way. Now, they’re extending into dynamic promotional territory with the brand’s “Sneakeasy” in promotion of its Nike Air Max. Air Max Day is a thing, and it’s been celebrated every year for the past four years. Highlighting the company’s past and present designs, Air Max Day is a much-celebrated event guaranteed to turn heads.

From East Coast to West Coast

In promotion of the Air Max’s 30 years of success, Nike’s Sneakeasy pop-up stand took an always-accessible approach. It traveled from New York City to Chicago, stopping in Toronto and Los Angeles on the way. Select locations featured the VaporMax model—which is one of the company’s newest, coveted, model.

Yeah, the event was based on R.S.V.P. interactions. That said, Nike’s interactive experiences don’t come cheap. Marketing real estate in New York, Los Angeles, Toronto and Chicago is top-tier, and the brand excelled in highlighting its strategy while throwing a rad party.

All About the Art

The Sneakeasy, while inherently a promotional stand, offered interactive art experiences. Hosting live music performances, curated exhibits and local influencers, the Sneakeasy was a one-stop culture shop for locals and travelers alike. The interactive Air Max display was, of course, the centerpiece. Alongside the Nike Air Max 1 Flyknit, the Nike Air VaporMax made quite an impact.

Nike pulled it off by showcasing its many innovations, remixes and re-releases. According to Matthew Kneller, Nike North America’s communications director, it was the brand’s first-ever stab at a speakeasy-inspired pop-up. Understandably, speakeasies and sports don’t always mix. By commodifying quality products, however, Nike succeeded in giving consumers full product access while retaining the classiness and intimacy of a true-blue speakeasy display.

An Unorthodox Event Space

The Sneakeasy’s event spaces are worth mentioning. At every destination, Nike planted its feet in urban locations to engage consumers. The Toronto Sneakeasy, for example, was established in an unoccupied Chinatown warehouse. While unorthodox, the location still garnered attention. Guests who procured golden tickets from Nike’s much-advertised Air Max Bus were given VIP access. At every location, interiors were inspired by the much-loved Air Mx 90 style. There were upside-down shoe portraits. There were benches. Yes, there were Nike-themed history displays. Nike relied on intelligent modern artists to pull off the look—and it worked.

The first Air Max shoe rolled out in 1987. This brand cornerstone was highlighted by Bryan Espiritu—an artist who created a “Tear down this wall” display in homage to President Ronald Reagan’s Berlin Wall speech. Nike is a brand of culture. Like all cultural displays, its anniversary paired class with a modern edge. It was memorable, serving as modern proof that anniversaries still have great marketing potential. 

Richard Branson Adds New Venture to Virgin Group Family

Richard Branson never rests. Instead, he's always starting new ventures while continuing to run his successful Virgin Group businesses. The latest venture combines old standards like musical performances with massive participatory activities. These activities include standbys like running and cycling while adding newer ones such as mass yoga, boot camps, live art exhibits, and other modern favorites. The new company overseeing these ventures is known as Virgin Sport.

Fitness is trendy, but few have been able to actually make it fun. This is what Virgin Sport hopes to change with its massed events. It combines mass participation with easily-reachable goals to get people to come out and be part of the spectacle. Short runs, such as its upcoming 5.5 kilometer race at Hackney in East London, ensure that plenty of people can partake without feeling overwhelmed. Similarly-reachable goals are common at many of its other events, including some scheduled to take place in the United States, though there are some advanced activities as well.

One of the things that make the new company's events different from the typical mass sporting situations is the entire "festival" aspect. The fitness aspect is just one part of this. Musical performances, other entertainment, mass dance classes and parties, mass yoga classes, a free fitness boot camp, free photos of the race, a bagful of swag, and more all happen on a festival day. This makes it so even couch and desk potatoes can attend and have plenty of excitement and fun.

Unlike many festival presenters, the point of all of this isn't simply marketing. Virgin Sport intends to make money from the festivals themselves. This gives the company extra incentive to ensure that there are plenty of attractions to keep people entertained all day long.

To keep the festivals from getting repetitive, Virgin Group moves them to different cities instead of having them as ongoing events in just one place. This provides new audiences for the company and keeps things fresh for attendees. On top of that, it brings a compelling aspect to each festival: the "now or never" feeling that gets people to go ahead and attend.

While not every company is ready to take over part of a city for a day in order to hold an extravaganza, it is possible to put on an unforgettable show by renting a large indoor venue. Our facility here at Soho Studios can provide up to 70,000 square feet of customizable space – enough to set up a large massed event on an indoor track, rock climbing face, or other sports-oriented set. Just contact us to learn more about how we can help you put on an unforgettable festival of your own.