SXSW 2017: Experiential Marketing of the Future

If there’s any marketing extravaganza industry leaders get hyped for, it’s South by Southwest. This year, SXSW rolled out a slew of hot experiential trends. The world’s leading conference in high-tech business, digital innovation and—of course—business promotion is back. Now, we’re here to bring you the highlights.

Neuroscience in Marketing

Yeah, it sounds ambitious. It’s surprisingly capable, however, and it was showcased as a live marketing art display. The brain-friendly experiential displays highlighted SXSW’s collection of high-tech displays, showcasing AI-powered neuroscience bots. Dubbed ‘pre-suasion,’ the event mashed up digital complexity and the average consumer’s daily wants and needs.

Sony’s Wow Factory

Above all brands, Sony’s tech display probably won. Its knock-out collection of ‘techsperiments’ revealed its global Wow brand campaign. Packed with sonic motion music entertainment, projection-mapped VR experiences and an encompassing ‘Wow Factory,’ Sony thrived in SXSW.

Amazon’s Delivery Drones

While Amazon’s high-tech delivery drone program might be old news, its live demos have been heavily anticipated. SXSW became Amazon’s platform for presentation, proving the delivery program’s existence. Until now, many have rightfully scoffed at the feasibility of such a program. Tested across the UK and Germany, Amazon’s drone fleet hasn’t seen many audiences—until now.

Xperia Touch

Consumers are knowledgeable about touchscreens, but Sony—again—surpassed all expectations. It presented the Android projector, the Xperia Touch, and let visitors test out its flat-surface projections. Useable on the wall, the floor or even on a table, the Xperia Touch promises to be one of today’s leading augmented display technologies.

Levi’s Commuter Trucker Jacket

The clothing brand, Levi’s, got its presentation as well. The brand has partnered with Google to make ‘smart clothes’ capable of integrating SMS, Google maps and more. Levi’s presented a live tech demo, letting users try out its Commuter Trucker Jacket. Capable of reading swipes, taps and a slew of other inputs, the Trucker Jacket was one of SXSW’s most hands-on displays.

The Fortis Exoskeleton

It’s about to get weird. While the rest of SXSW went crazy over self-driving cars, projectors and jackets, Lockheed Martin presented its Fortis exoskeleton. Strapped to the body, the exoskeleton adds skeletal support. It helps the frail walk, helps construction workers lift heavy objects and—well—exists as one of the event’s coolest pieces of technology.

Southwest Airlines, Millennials and Music

Wouldn't it be great if companies could tap into the ideas of student entrepreneurs, and bring to the forefront brilliant ideas that the Millennials have in business? And then take those ideas and bring them into fruition? It sounds like a far-fetched idea, but that's exactly what Southwest Airlines did in their Recess 2016 Spring Tour.

Mix Music and Business to Attract New Entrepreneurs

Mid April (April 5 through April 18) Southwest Airlines reached out to 18 universities and colleges to find current student entrepreneurs. Southwest Airlines gave the students the opportunity to meet with the biggest investors and venture capitalists in the country to pitch their startup ideas. These entrepreneurs were then entered into a bracket style competition to compete for a cash prize of $250,000.

After each stop on the tour, the students were invited to an after party concert which featured artists such as Tory Lanez, GoldLink, and Lil Dicky. The concerts and party atmosphere of the competition's after party attracted students to consider the message that Southwest Airlines had to offer: “Your ideas are important and we want to know what you think is important to your generation.”

A Win-Win Situation for All Involved

In Southwest Airlines' Recess 2016 Spring Tour, everyone who participated was a winner. It encouraged Millennials who are naturally more attracted to innovation to team up with investors and venture capitalists, thus networking the two groups. It helped Southwest Airlines develop loyalty among the Millennials that are the most brand loyal generation to come along. Southwest Airlines fostered further loyalty with offering round-trip airline tickets as giveaways.

By introducing new companies and new brands to college students, it is likely to foster brand loyalty in those students throughout their lives. This is vitally important when considering that college students are often the business leaders of tomorrow. By introducing the college students to investors and venture capitalists, it gives the students a deeper understanding how business works and what's required to take their brilliant idea all the way to a product or service. At the very least, it gives the college students inroads into investors and venture capitalists.

Creating Loyalty through Innovation

Because the Millennials embrace technology and innovation more than previous generations, it's important for companies to position themselves as innovators. Millennials look for new technology when considering their brand loyalty. Consumers often form their brand preferences while they are young, which is why it is imperative to reach the Millennials now. Through Recess 2016 Spring Tour, Southwest Airlines has created an appealing way to reach Millennials in an unique venue.

Friskies Teams up with Grumpy Cat at the 2016 South by Southwest Festival

On March 12 and March 13, 2016, at the South by Southwest interactive (SXSWi) festival, Friskies well known mascot, Grumpy Cat, graced the crowd with an appearance to promote its most recent wet cat food product, Cat Concoctions. This new product has unusual flavor combos for the curious cat, like cod in cheesy bacon flavored sauce and chicken in creamy crabby sauce. The Inspiration Behind Cat Concoctions

“For the launch of Friskies’ Cat Concoctions, we really thought it was important for people to understand the product proposition—the fact that this line of cat food was inspired by cats,” said the brand manager at Friskies, Jessica Nichols. “And since people aren’t actually eating the product, having this tangible, physical event really helps bring that concept to life. Live experiences allow us to connect with media and consumers in a fun and unique way that really resonates.”

Friskies at South by Southwest

This year marked the fourth year that Friskies and Grumpy Cat teamed up at SXSWi to form a fun experience for consumers. Feline fans were able to enjoy food, music and fun photo opportunities. Music sensations Ryan Cabrera and Blake Lewis combined talents and stopped by to sing a soft, endearing rendition of "Twinkle, Twinkle Little Star" that almost turned Grumpy Cat's frown upside down. Check out the You Tube video for the sweet harmonies of a Platinum selling recording artist and a runner-up from season six of American Idol. Very calming indeed!

Some Frisky Photo Ops

A fan favorite of the event was the official Friskies' spokes cat herself being on hand for a meet and greet. Quirky, fun props were available for fans to pose with alongside Grumpy Cat. Some of the silly items included a hat in the shape of a clamshell and crab claws you can slip on. There were also signs with phrases such as, "Strike a frown." For even more photo fun, a selfie station was available. At the station, participants were able to do a mash-up so that their faces were combined with Grumpy Cat's world famous scowl.

Ultimately about 1,600 festival goers attended the Friskies event. Those who could not attend were able to follow all the fun on Friskies' Instagram and Snapchat accounts or to join the online activity with #CatConcoctions. Social channels also featured Nala and Waffles, Grumpy Cat's fellow friends.

Game of Thrones at the Annual South by Southwest 2016

Game of Thrones has been one of the most talked about cultural phenomena over the last half decade, seeming to only grow in popularity each passing year. Those who attended SXSW were able to see an up close view some of the of the GoT phenomena. GoT is produced by HBO, and appearing at SXSW was the Hall of Faces. This exhibit brought to life, or perhaps to death, a symbol of GoT, and turned a normal San Antonio street into a symbol of the violence and mayhem GoT fans have come to expect, and to love.

As part of the series, the faces of the dead seen at the Hall of Faces, presumably all suffering their demise from an executioner’s swing of a sword, can be seen as a warning to the enemies of the state. At SXSW, fans were able to join the macabre scene and have their own face digitally installed in the ghoulish hall. The Hall of Faces wasn’t just a one-off exhibit for SXSW, but it will instead travel the world, going to Europe, and then returning to San Diego in time for Comic-Con.

In addition to seeing and even joining the Hall of Faces, there was a chance to experience a hologram that was a simulation of Melisandre’s flame, which fans of the show know she uses like a crystal ball. The hologram, created by Dreamoc HD3, was 30 seconds of exclusive content visible through those flames. Viewers were able to learn more about what happened to Jon Snow, or at least gain a few more hints as to whether Jon Snow is really dead or not.

Fans 21 years old or older were then able to try some grog. Not grog, but a beer called Ommegang’s Game of Thrones: Iron Throne blonde ale. Presumably the beer has a shorter nickname to make it easier to order at the local bar.

A vice-president of consumer marketing at HBO, Joanna Scholl said that part of the reason GoT went all out for this display and interactive content was not only to please fans of the show, but to impress non fans that might be influential in areas of technology and social media. These wielders of influence might become fans of the show themselves, or influence other people to become fans. Scholl said, “We wanted to bring something that was state of the art and allow them the opportunity to engage and share content from the show.”

The sixth season of Game of Thrones will premiere on HBO April 24. By that time, thousands of people will have been able to become a part of the Hall of Faces if they have chosen, enjoyed Melisandre’s magical flame, and even enjoyed a drink of Iron Throne blonde ale. Certainly by April 24, those people will ready for the premier.

The Simpsons Kwik-E-Mart Campaign

First, Fox embraced Austin’s diverse food truck culture and embedded tons of amenities for consumers to try. Then, it created a pop-up Kwik-E-Mart to serve over 3,400 Squishee frozen drinks at 2.6 orders per minute. The Simpsons then transformed 7-11s to resemble Apu’s workplace from the world-renowned Simpsons Movie. Austin’s grand display fired off the truck’s countrywide tour, which, for many months, was considered one of the year’s most innovative marketing experiences. Now, this year’s SXSW will host The Simpsons yet again. Partnering the ongoing renegade tour, SXSW has created a LEGO-based Kwik-E-Mart to boost promotion.

A Show on Wheels

Honing in on the mobile Kwik-E-Mart, Simpsons fans are urged to take note of Fox’s attention to detail and cross-market possibilities. Squishees have been a Simpsons symbol for years. While they’ve made their way into pop culture—and drink culture, too—the mobile Kwik-E-Mart has featured their existence on a grand scale for the first time.

The Squishee’s popularity has opened an interesting door for Fox, who aptly tied waiting lines into a much more immersive experience. Attendees were enticed with branded iPads—which were tethered to the Kwik-E-Mart truck. Each iPad hosted episodes of The Simpsons, encompassing every season. Passerby could additionally capture photos of themselves, exploring the Kwik-E-Mart and gaining popularity on Fox’s multitude of social media outlets.

The LEGO Tie-In

Green-screen magic, too was implemented, creating a full Simpsons experience within the rollaway mart. Once inside, Squishee customers were prompted with the all-new Kwik-E-Mart LEGO set, released as a late-date tie-in to The Simpsons Movie.

A precursor to this year’s SXSW displays, the LEGO Kwik-E-Mart—stationed in the real Kwik-E-Mart—was an excellent visibility tool. This year’s SXSW took place in May, and its branded buildings were relatively hard to get into due to their size: five inches high, and 14 inches wide. The SXSW display extravaganza was packed with mini renditions of popular sets, and the Kwik-E-Mart definitely took the stage in terms of memorability and originality.

LEGO has historically encountered success with Simpsons construction sets. Their mini-figures, too, have experienced great popularity, giving the brand more than one reason to save the show’s unveiling for an SXSW Friday. The Kwik-E-Mart is iconic, and it’s regularly featured on the show. The set shot off the store racks on the same date, May 1, and became an instant hit in the retail world. Hard-core fans make any Simpsons-branded product a treasure trove. As for LEGO fans, the Kwik-E-Mart within the rolling display was much more than an Easter egg.

Few LEGO displays can compete with the iconic dark-orange Kwik-E-Mart bricks, and Fox’s alignment with Apple and LEGO alike is notable. Big shows get big displays, and big providers like FOX are more than capable of doing a brand justice. Really, the mobile Kwik-E-Mart was far more than a rolling experience: It was a perfectly premeditated retail preview display and cross-market access point. The Simpsons might be whacky, but it certainly knows what it’s doing.