street marketing

How Virgin Atlantic Took to the Streets

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January might be gone, but Virgin Atlantic’s flight attendant surprise event is pleasantly engrained in our memories. In promotion of its all-new Seattle-Tacoma International Airport departures to London Heathrow Airport, Virgin Atlantic hosted a recognition party in Emerald City. Emphasizing the airway between Seattle and London, the airline successfully highlighted its newest business routes.

The Reignmakers

The Virgin Atlantic campaign introduced “Reignmakers” which was a community reflecting London and Seattle’s “reign” and “rain.” We know, it seems a little forward. The display was, however, surprisingly poignant. All about cultural recognition, the Reignmakers hosted a massive, two-day party. Flight attendants zipped around Seattle in Virgin Atlantic labeled Mini Coopers, flying the airline’s flag.

Meanwhile, the event’s later hours hosted parties for the airline’s dedicated fans and passerby alike. Handing out swag to social leaders, radio stations, influential shop owners and small business owners, Virgin Atlantic connected consumers to industry trendsetters. High-traffic locations, naturally, were prioritized. In Seattle, refreshments were dished out on plane drink carts. Branded umbrellas and luggage tags were among the Virgin Atlantic swag collection.

Planes, Plans and People

Virgin Atlantic successfully aligned its newest business route with customers, prioritizing people above all. The approach might ambitious at first, but Virgin Atlantic has historically provided fantastic service. This time, indeed, was no different. The airline’s relationship with its customers has always focused on the incomparable Virgin Atlantic experience, and the Reignmakers honored such a tradition.  

Virgin Atlantic paired its consumer base with media influencers, hosting private breakfasts with big-time travel and lifestyle impactors. Hosted at Seattle’s The London Plane, the dinner dished out more branded gifts, exclusive messages from the airline’s founder Sir Richard Branson and even free onboard flight opportunities. Here, the airline’s goal was twofold: Eventgoers could experience the Virgin Atlantic hospitality while prepping for a high-end blogging experience.

Taking to Social Media

Reflecting the Virgin Atlantic attention to blogging detail, it pushed for additional promotion via social media. Seattle played host to the airline’s Reignmakers contest, and visitors could nominate their favorite brand supporters. There was heavy consideration of Virgin Atlantic visionaries, and rewards were given to those who subverted typical Virgin Atlantic ideologies, presentations and displays.

The contest took place until February 28, giving the Reignmakers ample time to get prepared, get social, get visible and—of course—party. A Seattle-based Twitter campaign gave eventgoers a place to post photos, link to Instagram and type their favorite tags. All around, the Virgin Atlantic experiential marketing approach was highly visible. It’s rare to witness such a social-heavy airlines marketing campaign. It’s also comforting. Virgin Atlantic displayed an uncanny knack for social relevancy, and it highlighted its most profitable marketing segment while remaining relevant to others—which is always a difficult hurdle.

Why Hitting the Pavement Still Works

Cross-country road trips are still excellent marketing approaches, even when they’re taken on by leading online retailers. The “Friends with Benefits” tour, powered by live music, pet adoptions and food, reached half a dozen United States cities. It took off in Texas, starting the new year with a slew of footwear and apparel presentations.

The Backyard Party Activation

Technically, the party setup took place in midtown parking lots. The location wasn’t difficult to capitalize on, however, as brands were given numerous opportunities to meet, interact and connect with their customers. Zappos brought its brand to life, rewarding its most loyal customers. Focusing on the Zappos pillars of excellence—charity, retail, community and culture—the brand gave attendees something to remember.

Guests were given iPads to engage digital spaces in physical pop-up storefronts. Zappos.com, of course, was the landing page transmitted via Bluetooth beacons to every device. Guests could read reviews, make purchases, take home items or engage eCommerce deals right on the spot.

Charity and Soles4Souls

The tour wasn’t all about product promotion. Guests were invited to donate their shoes, clothing and accessories to Zappos—which shipped them to Soles4Souls. Soles4Souls, a nonprofit, helps individuals in need around the world. The Zappos approach extended beyond customer service, promoting an atmosphere of interconnectivity on the global stage.

This approach was smart, as the road trip’s existence served to connect nationwide fans and bring Internet-based business into the streets. Zappos celebrated culture in its host cities, hanging out with brand partners, local vendors and fans alike. Free food, beverages, local musicians and entertainment were plentiful. At every stop, Zappos took charge with picnic tables, games, inflatables and artificial turf.

eCommerce Marketing in the Physical World

Zappos is expected to continue its tour, visiting three more cities in upcoming months. It’ll eventually visit Las Vegas, paying homage to its hometown. Zappos’s approach to real-world marketing might be clear-cut, but it’s certainly unique. By using shipping crates as pop-up shopping venues, the brand was able to present a research-heavy environment which was conducive to purchasing.

It also hosted a pet adoption event. Over 150 pets were adopted in Austin, TX, alone, and Zappos intends to keep the strategy alive as it travels to Nashville. Its backyard party activations are constantly adapted to meet new adventures head-on. Where intuitive branding, promotion and experiences are considered, Zappos may very well be an industry leader.